Privacy Policy

Because protecting your privacy is very important to Webhosting.sg, we operate our web site under the following guidelines to safeguard your personally identifiable information:

Webhosting.sg policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Webhosting.sg policies and procedures are subject to change.

How does Webhosting.sg collect information from you?

Webhosting.sg collects information from you when you send it to Webhosting.sg directly by filling out forms on Webhosting.sg ‘ Website (including any application you may make for Services or the Software), corresponding with Webhosting.sg by e-mail, writing to Webhosting.sg by post, or speaking to Webhosting.sg by telephone. Webhosting.sg also collects information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods Webhosting.sg uses to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.

What information does Webhosting.sg collect?

Personal Information.

Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (“Personal Information”).

Webhosting.sg may collect the following Personal Information from you: name, address, date of birth, telephone number, postal address, e-mail address, IP address, information about the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Website and the time and duration of your visits to the Website, credit card number (in the case of direct customers) and, if applicable, company name, postal address, telephone number, e-mail address, national identification number, passport number, credit card number or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.

User Communications.

If you communicate with Webhosting.sg, Webhosting.sg may collect information relating to that communication whether it takes the form of e-mail, letter, forum posting, testimonials or any other form of communication between you and Webhosting.sg or submitted by you to the Website (collectively, “User Communications”).

Server Information.

If you use one of Webhosting.sg’ services such as Webhosting.sg ‘ Web Hosting, Dedicated Server, VPS, Domain Name or SSL, Webhosting.sg may collect certain information concerning such services and concerning the server upon which the services operates. This information includes without limitation: (a) the licensed or unlicensed status of the software used under the services; (b) the source from which the license for the software was obtained (i.e., Webhosting.sg or an Webhosting.sg affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”)). Additionally, “Server Information” may also include information collected by Webhosting.sg from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and information collected from you by Webhosting.sg in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the directory of the server upon which you installed the software and any affected accounts including email accounts, MySQL accounts and other accounts.

Non-Personal Information.

Webhosting.sg also collects data in a form that does not, on its own, permit direct association with any specific individual. Webhosting.sg may collect, use, transfer, and disclose non-personal information for any purpose.

What information does Webhosting.sg collect if you’re under the age of 13?

By Default, Webhosting.sg does not knowingly collect Personal Information about children under the age of 13. If Webhosting.sg becomes aware that it has inadvertently collected Personal Information about children under the age of 13, it will take steps to delete the information as soon as possible, except where Webhosting.sg is required by applicable law to keep it.

Where Webhosting.sg knows a child is above the age of 13, but considered a minor under applicable law, Webhosting.sg will obtain parental/guardian consent prior to using that child’s Personal Information.

How does Webhosting.sg use and store the information it collects?

As a general matter, Webhosting.sg may use the Personal Information you disclose to Webhosting.sg to improve and provide the Website, the Services and Webhosting.sg’ other products and services, and for the specific purpose that you gave Webhosting.sg your Personal Information. More specific details on how Webhosting.sg uses your information follows below.

Webhosting.sg may use Personal Information to create and authenticate your account, to process transactions you request such as domain name registration in order to perform any contract you have entered into with Webhosting.sg, to provide you with customer and technical support and to communicate with you about your account and Webhosting.sg’ products and services.

The Personal Information you provide to Webhosting.sg allows Webhosting.sg to provide you with the newsletters and mailing lists that you have signed up for with Webhosting.sg. If you do not want to be on Webhosting.sg’ mailing list, you can opt out at any time by changing your settings in your ‘My Details’ page within the client area.

Webhosting.sg may also use Personal Information to offer, market or advertise to you Webhosting.sg products and services. While such Webhosting.sg products and services may reference, incorporate or include third-party products and services, Webhosting.sg will not use your Personal Information to independently offer, market or advertise third-party products and services unless Webhosting.sg first obtains your consent to do so.

From time to time, Webhosting.sg may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to Webhosting.sg’ terms, conditions, and policies. Because this information is important for your interaction with Webhosting.sg you may not opt out of receiving these communications.

Webhosting.sg may also use your Personal Information for any other legal purpose stated in this Privacy Policy, and any other purpose for which you have given Webhosting.sg express consent.

Where you consent to Webhosting.sg doing so, Webhosting.sg may use your Personal Information to send you direct marketing communications. Should you ever choose to ‘opt out’ of receiving such communications, Webhosting.sg may retain your Personal Information on file to ensure that Webhosting.sg does not continue to target you with communications of the type that you have asked Webhosting.sg to cease sending to you.

Webhosting.sg limits the use of Personal Information to the purposes identified in this Privacy Policy and for which you have provided explicit consent. In accordance with established policies and procedures, Webhosting.sg retains Personal Information only for as long as necessary to fulfil the stated purposes, unless it is required by law for a different period or Webhosting.sg has the consent of the individual.

In accordance with established policies and procedures, Webhosting.sg will periodically destroy or erase any Personal Information that is no longer needed.

Webhosting.sg may use User Communications in the same way as Webhosting.sg uses Personal Information. If you communicate with Webhosting.sg for a particular purpose, Webhosting.sg may use your User Communications for that purpose. For example, if you contact Webhosting.sg for technical support, Webhosting.sg may use your communications to provide technical support to you.

Webhosting.sg may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide Webhosting.sg products and services. Webhosting.sg may also use such information to investigate unlicensed (and therefore unauthorised) uses of Webhosting.sg’ software.

Where is your Personal Information stored?

Webhosting.sg is a global company and your peronal data may be transferred to and stored at our malaysia office and associated datacenters and by accepting our terms of service, you are explicitly consenting to this transfer and storage taking place. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.

How does Webhosting.sg protect your Data Security?

Webhosting.sg will protect the confidentiality of your personal information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Webhosting.sg, its partners, its employees and other customers of Webhosting.sg services. To protect the loss, misuse, and alteration of information that is collected from customers, Webhosting.sg has appropriate physical, electronic, and managerial procedures in place.

How can I modify my personal information?

You may modify your personal information by logging a Help Desk ticket to make the request or update from the Webhosting.sg Client Billing System.

If you have registered a domain name with Webhosting.sg and wish to change the Technical Contact from Webhosting.sg to another company or change any other registration information, you should be able to do so by logging into the respective Domain Registrar Control Panel. Webhosting.sg provides you with full access to your domain account by sending you your own username and password. It is important to note that your domain name registration information is made publicly available in the registry of domain names. In the event you lose your domain password, you can log a Help Desk ticket and we will re-send the password to the email address on the domain registration record. In the event you lose your password and the email address on record with Domain Registrar is no longer valid, a direct request to Domain Registrar is required, therefore it is important to keep your Domain Registrar email address current as well as your email address with Webhosting.sg.

Will Webhosting.sg Ever Send Me Direct Mailings?

From time to time, Webhosting.sg may send you information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to “opt out” of such mailings. You can opt out by sending an e-mail to support@webhosting.sg, however by doing so, you may miss important communication regarding your service.

In addition, if you are an Webhosting.sg reseller, Webhosting.sg and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt out by sending an e-mail to support@webhosting.sg.

How Do I Protect My Personal Information In Public Forums?

Webhosting.sg may offer interactive forums, such as message boards and chat. You should be aware that when you voluntarily disclose Personal Information to other users or to third parties on the Webhosting.sg system, through e-mail, or outside of the Webhosting.sg system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While Webhosting.sg strives to protect your Personal Information, Webhosting.sg cannot guarantee the security of any information that you transmit to Webhosting.sg, and you are solely responsible for maintaining the secrecy of any passwords or other account information.

Information and access to your Personal Information

Based on what you have told Webhosting.sg, Webhosting.sg tries to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. Webhosting.sg will comply with erasure requests as long as Webhosting.sg is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. Webhosting.sg may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing legal@webhosting.sg.

Your Rights

As a Data Subject you have a number of rights in relation to your Personal Information. These include your rights:

To ask Webhosting.sg to confirm what (if any) Personal Information Webhosting.sg holds relating to you and how that data is processed and used by Webhosting.sg (of.ten referred to as a ‘Subject Access Request’);

To have Webhosting.sg rectify Personal Information which Webhosting.sg holds about you that is inaccurate;

To have Webhosting.sg erase Personal Information which relates to you if it is no longer necessary for Webhosting.sg to continue to process it, or if Webhosting.sg has no lawful basis to store, process or retain it (though Webhosting.sg does have rights to refuse these requests in certain situations);

To object to Webhosting.sg processing your Personal Information;

To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you;

To have Webhosting.sg provide you with a copy of your Personal Information for transfer to an alternative provider of similar services.

Should you ever wish to exercise one or more of these rights you should contact Webhosting.sg at legal@webhosting.sg.

Third party websites

Webhosting.sg Website may, from time to time, contain links to and from the websites of Webhosting.sg partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Webhosting.sg does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.

Does Webhosting.sg use cookies and web beacons?

Cookies

Yes, Webhosting.sg uses cookies to distinguish you from other users of the Website and to improve your overall experience. When you use the Website, certain information may be stored locally on your device using ‘cookies’ or similar technologies such as objects stored in the device’s local storage. A cookie is a small text file used to store limited information about the user of the device. They help Webhosting.sg to identify how Webhosting.sg’ users use the Website, and so that Webhosting.sg can continue to develop and improve it.

Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. Webhosting.sg uses the following types of cookies:

Strictly necessary: These cookies enable Webhosting.sg’ Website to function correctly and deliver the services and products you have requested.

Performance & Functionality: These cookies are used to enhance the performance and functionality of Webhosting.sg’ Website but are non-essential to their use (for example, Webhosting.sg uses cookies to remember your preferences on the Website). However, without these cookies, certain functionality may become unavailable.

Analytical: These cookies collect information that is used either in aggregate form to help Webhosting.sg understand how the Website is being used or to help Webhosting.sg customise the Website for you. In particular Webhosting.sg uses the Google analytics cookies. For more information about Google’s privacy policy, please visit http://www.google.com/intl/en/policies/. If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers http://tools.google.com/dlpage/gaoptout.

By using the Service, you accept the use of cookies in accordance with this Privacy Policy.

Your cookie choices

You have the right to choose whether to accept or refuse cookies and similar technologies. You can exercise this choice by not accepting the Terms of Service and this Privacy Policy, however, please note that if you choose to do so, you will not be able to use the Service.

For more information about what cookies are and your rights to control cookies, please visit the third party educational resource www.allaboutcookies.org.

What About Privacy On Sites That Webhosting.sg Links To?

Webhosting.sg may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Webhosting.sg, and Webhosting.sg disclaims any responsibility or liability for their policies or actions.

How does Webhosting.sg disclose the Personal Information it collects?

Webhosting.sg will not otherwise disclose its customers’ personal and account information unless Webhosting.sg has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Webhosting.sg, Webhosting.sg customers, or others, or where Webhosting.sg has a good faith belief that the law requires such disclosure.

Webhosting.sg cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Website.

Webhosting.sg also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Webhosting.sg stores or transmits for its customers. The circumstances under which Webhosting.sg will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of Webhosting.sg and its customers;
  • it is required to cooperate with interception orders, warrants, or other legal process that Webhosting.sg determines in its sole discretion to be valid and enforceable; and
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Webhosting.sg and appear to pertain to the commission of a crime.

Webhosting.sg disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Webhosting.sg will, however, review, delete or block access to communications that may harm Webhosting.sg, its customers or third parties. The grounds on which Webhosting.sg may take such action include, but are not limited to, actual or potential violations of Webhosting.sg policies.

In the event that Webhosting.sg is purchased by another company, merges with another company or has a substantial portion of its assets purchased by another company, Webhosting.sg may share your Personal Information with that company. In such an event, Webhosting.sg will notify you in accordance with the notice provisions of the Terms of Use.

Webhosting.sg may disclose your Personal Information to affiliated third parties that assist Webhosting.sg in providing maintaining, evaluating, improving and providing the Website, the Services and any other Webhosting.sg products and services. Webhosting.sg may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing or advertising Webhosting.sg products and services to you (such Webhosting.sg products and services may reference, incorporate or include third-party products and services). In such an event, Webhosting.sg will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.

What if you have questions, comments or complaints about this Privacy Policy?

Please feel free to direct any questions, comments or complaints regarding this Privacy Policy using the contact information listed in the Notices section of the Webhosting.sg Terms of Use. It is Webhosting.sg policy to investigate and attempt to resolve all formal written complaints Webhosting.sg receives concerning this Privacy Policy. Webhosting.sg will cooperate with appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Webhosting.sg and an individual.

With effect from 25 May 2018, the General Data Protection Regulation (GDPR) enters force. Your rights under that new regulation are explained at https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/. Details of how you can exercise those rights are set out in ‘Your Rights’. Webhosting.sg have largely factored GDPR into this Privacy Policy but if you think Webhosting.sg has failed to do so in any way, please notify Webhosting.sg at legal@webhosting.sg.